FAQ’s From Our Customers
We have compiled a number of questions that over time our customers have asked us about using our scanning service.
If you don't see the answer to your question or query, no problem, just send us a message using our contact form or or quick message section in our footer.
What address do I send my order to?
We will send you the address within the order confirmation email that we send you once you submit your order to us.
Why don't you show your address in the website?
Not sure how many photos you have to scan?
Don't worry - we count as we scan and will send you an invoice for the actual number count.
Can you scan my images in order?
We will try our best. We endeavour to scan all images as they are packed and sent to us.
Can you put my scans into separate folders?
Absolutely! Just make sure your photos, slides or negatives are put into separate bundles and add a title for the folder name you'd like. We recommend that you put your images into envelopes or similar and write on it the folder name that you want to see.
What is DPI? What resolution do I need?
Good question! DPI is short for dots per inch, also called PPI, pixels per inch. DPI is the term used to explain the clarity, quality and resolution of your image. A higher DPI is generally associated with a better quality scan. See our Photo Scanning, Slide Scanning, Negative Scanning and Photo Album pages for DPI levels that we use as standard. If you want a different DPI, please contact us, we will be happy to help - normally at no extra charge!.
Do you clean photos, slides & negatives before scanning?
We do a small amount of cleaning with a micro fibre cloth and/or compressed air to blow away loose dirt and dust. We do not use any solutions to clean away mould, finger prints, dirt, etc. and if present on your images, these will show on your scans. If your images are badly marked, our restoration and repair service will resolve the problem.
Do I get my originals back
Absolutely, all original photos, slides and negatives are returned along with a DVD or USB memory stick containing your digital scans.
Will you destroy my originals for me rather than sending them back?
Sorry, no, we won't destroy any photos, slides or negatives. We send back everything we have received from you.
Can I send my Photo Albums to you too?
Yes you can! We are one of the very few scanning services that offer the scanning of photo albums and scrap books. See our Photo Album Scanning page for more details.
What type of file format will I get back?
By default, we scan everything into JPG files. We will happily scan in other formats like TIFF if you require. Just let us know your requirements in the 'Special Instructions' box in the on-line order form.
How long will it take to scan my images?
This will depend upon what you are sending and how many. We normally complete scans within 2 to 3 days following receipt. We will always let you know the estimated turnaround time once we receive your order.
I have a rush order, can you help?
We'd certainly like to! Contact us to discuss your dates and we will try to accommodate if we possibly can.
Do I get a DVD with my digitised image scans?
Yes you do! However, if you would prefer a USB memory stick, you can have your scans saved to this instead for a small additional cost.
I need more than one DVD disc, can you send me extra copies?
Absolutely no problem. For a very small additional charge, you can have as many copies as you need.
Can you scan photos that have been taken by a professional photographer?
No, I'm afraid not. These photos are the copyright of the photographer and permission must be obtained to make a copy of any sort. The only exception to this is where you have the permission from the photographer in writing. We assume that you have the rights to all images sent.
Will you crop and rotate my scans?
Oh yes we will! We look at each scan individually to check the borders and orientation. We try to hot 100% accuracy....but one or two might just slip through the net!
Will my photos be in safe hands?
To date, we are delighted to report that we have never had any problems. We let you know by email or phone as soon as we have received your photos, slides or negatives. When we send your order back to you, we send via a tracked service.