• GENERAL

  • ORDERS & SHIPPING

  • PHOTOS, ALBUMS & SLIDES 

  • PHOTO BOOKS & RESTORATION

Covid 19 update - are you open for business?

Yes, we remain open for business. We are a small run home business and are observing all necessary safety precautions & recommendations. Our service relies upon Royal Mail and Courier services, these services continue to operate very efficiently. For those local to us, order drop off and pick up continues as normal, however we do ask those customers visiting us to wear a mask. 

We have used successfully over the years www.parcel2go.com to get great service and excellent value for our return postage. No need to venture out unless you need to!  Stay safe everyone.

Where are you based and what address do I send my order to?

We are based just outside of Holmfirth, West Yorkshire. We will send you our address once an order has been placed via our website along with the order confirmation.

Why isn't your address on your website?

Ah, good question! We don't show it because we want to make sure that we know about ALL orders that are being sent to us and approximately when they will be sent. We then know to expect an order and keep a look out for it. Also, sometimes we are closed or not accepting orders and we would hate your precious memories to sit on a post office shelf waiting for us to collect!

What areas are covered by your service?

We cover the whole of the United Kingdom. If you want to use our services and reside outside of the UK, please contact us.

Will my pictures be in safe hands?

Yes they will! To date, we are delighted to report that we have never had any problems. We let you know by email or phone as soon as we have received your photos, albums, slides or negatives. When we send your order back to you, we send via a tracked service.

If I have my scans saved to a DVD disc, can I put the disc in my DVD player and view the images on my TV?

This cannot be guaranteed. Our DVD discs are supplied to be viewed on a PC or Mac that can handle JPG or TIFF files. To view a DVD on your TV, the file must be burnt as a DVD-video.

To create a DVD-video disc containing your scans, you'll need to create a slideshow movie and save separately.  If this is something you would like us to help you with, just contact us to discuss your requirements.

If your TV is a smart TV and has a USB port on it, you may well be able to view your scanned pictures as jpegs from the USB on your TV. This will however depend solely upon the make and age of your TV.

Can I copy the disc or USB drive you send to me?

Yes you can. All scans on the USB, DVD disc or digital download are yours and and you can copy and view wherever and as often as you wish. 

Can I copy the disc or USB drive you send to me?

Yes you can. All scans on the USB, DVD disc or digital download are yours and and you can copy and view wherever and as often as you wish. 

Do I need to know exact numbers of photos or slides that I am sending you?

Absolutely not - there are better things to do in like other than counting photos! Just give us your best guesstimate which then gives you an idea of cost. We count everything we scan and invoice accordingly. Don't worry, if you totally underestimate, we will let you know before scanning everything, just to ensure that you are happy to continue.