W​e will send you the address within the order confirmation email that we send you once you submit your order to us.

Don't worry -  we count as we scan and will send you an invoice for the actual number count.

We will try our best. We endeavour to scan all images as they are packed and sent to us.

Absolutely! Just make sure your photos, slides or negatives are put into separate bundles and add a title for the folder name you'd like. We recommend that you put your images into envelopes or similar and write on it the folder name that you want to see. Please note - we reserve the right to add an additional charge if there are large numbers of files and only a handful of photos within. 

Good question! DPI is short for dots per inch, also called PPI, pixels per inch.  DPI is the term used to explain the clarity, quality and resolution of your image.  A higher DPI is generally associated with a better quality scan. See our Photo Scanning, Slide Scanning, Negative Scanning and Photo Album pages for DPI levels that we use as standard. If you want a different DPI, please contact us, we will be happy to help - normally at no extra charge!.

We clean all slides and positive/negative film strips with an anti static soft brush, wipe with a lint free cloth and finally use compressed air to remove any remaining loose particles, finally post scan we review in Photoshop and use the healing brush to remove any remaining large spots of dust. We do not use any solutions to clean away mould, finger prints, dirt, etc. and if these are present on your images, they will show on your scans.  If your images are badly marked, our restoration and repair service will resolve the problem.

Absolutely, all original photos, slides and negatives are returned along with a DVD or USB memory stick containing your digital scans.

Sorry, no, we love photos far too much! We won't destroy any photos, slides or negatives, but will send back everything we have received from you. 

Yes you can! We are one of the very few scanning services that offer the scanning of photo albums and scrap books. See our Photo Album Scanning page for more details. Suffice to say, we are very flexible to our customers needs. Don't see what you would like? Just call or send us a message using the contact form at the bottom of the page.

By default, we scan everything into JPG files. We will happily scan in other formats like TIFF if you require. Just let us know your requirements in the 'Special Instructions' box in the on-line order form. 

This will depend upon what you are sending and how many you are sending. We normally complete photo scans within 2 to 3  working days following receipt if numbers are small. However, slides, negatives and photo albums will take longer because of the time it takes per scan on our flatbed scanners. We will always let you know the estimated turnaround time once we receive your order or have had contact from a customer with estimated order numbers. We are happy to discuss any timelines that a customer may have.

We'd certainly like to!  Contact us  to discuss your dates and we will try to accommodate if we possibly can.

Absolutely no problem. Just click the '+' sign above the USB or Disc icon when completing your order form. You can have as many copies as you require. 

No, I'm afraid not. These photos are the copyright of the photographer and permission must be obtained to make a copy of any sort. The only exception to this is where you have the permission from the photographer in writing. We assume that you have the rights to all images sent. 

Oh yes we will! We look at each scan individually to check the borders and orientation. We try for 100% accuracy....but one or two might just slip through the net! White borders are not cropped out as standard. If you do want to have old photo borders removed, please request in special instructions. We charge a small minimal fee of £0.05 per crop.