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Frequently Asked Questions

We've pulled together a number of the most frequently asked questions from our customers. Hopefully, you will find the answers to your questions here; if not, please contact us, and we will be happy to help with your query.

  • GENERAL

  • ORDERS & SHIPPING

  • PHOTOS, ALBUMS & SLIDES 

  •  RESTORATION

Where are you based?

We are just outside of Holmfirth, West Yorkshire. Our address is on our website and you do get confirmation of the address once an order has been placed.

I am fairly local to Holmfirth, can I drop off my order instead of shipping?

Absolutely! Just let us know at the time of placing your order and we can arrange a convenient day and time for this to take place.

I have placed an order via the website but I haven't received any emails from you, what do I do?

This happens from time to time. Please check your spam folder, occassionally they may be sent there! if you have nothing from us, please contact us at hello@picsave.co.uk or call us on 07768658347

Do you charge VAT?

No, we do not add VAT to our prices.

Is there a minimum scanning charge?

Yes, there is a minimum charge of £35.00 for scanning.

How long will it take to complete an order?

The short answer is that it depends. The turnaround time depends on the quantities you have and what is included in your order. We aim to complete orders within five working days. However, during busy periods such as Christmas, depending upon the size and complexity of the order, it may take longer. We will always let you know approximate timescales.

I have a rush job. Do you offer an express service?

Yes, we do. please contact for details.