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Frequently Asked Questions

We've pulled together a number of the most frequently asked questions from our customers. Hopefully you will find the answers to your questions here, if not, contact us and we will be happy to help with your query.

  • GENERAL

  • ORDERS & SHIPPING

  • PHOTOS, ALBUMS & SLIDES 

  •  RESTORATION

What is your address for sending my order to?

We are based just outside of Holmfirth, West Yorkshire. We will send you our address along with a confirmation of your order once you have placed your order via our website. 

I am fairly local to Holmfirth, can I drop off my order instead of shipping?

Absolutely! Just let us know that this is what you wish to do at the time of placing your order and we can arrange a convenient day and time for this to take place.

I have placed an order via the website but I haven't received any emails from you, what do I do?

If you placed an order on our website, you should automatically receive a confirmation email. The email has our address in it to send your order to and a copy of your order attached. If you didn't receive the order confirmation with our address, firstly, please check you spam or junk folder, 

If emails are in your junk folder then please add support@picsave.co.uk as a safe sender to ensure any future emails are received directly to your inbox. If it is not there, please contact us as soon as you can by email or phone.

 How & when do I pay for my order?

We do not take any money upfront. We send customers an invoice upon completion of an order. We accept payment via bank transfer (BACS). Details for payment are included at the bottom of our invoice. If this is not possible, do contact us to discuss. 

Do you charge VAT?

No, we do not add VAT to our prices.

Is there a minimum scanning charge?

Yes, there is a minimum charge of £35.00 per scanning order.

How long will it take to complete an order?

The short answer is, it depends. The turnaround time for your digital conversion project depends on the quantities you have and what is included in your order. We aim to complete orders within 5 working days. However, during busy periods such as Christmas and depending upon the size and complexity of the order, this is likely to be longer be longer. We will always let you know the approximate timescales.  Feel free to contact us for a more accurate time estimate.

I have a rush job. Do you offer an express service?

We will always try to accommodate customers timescales. The best answer to this question is to contact us and we can discuss what you need and by when.