No, as a general rule we don't. We find that Digital Ice can soften the scans so much that definition areas like eyes etc, become blurred unrecognisable. We believe it is better to have a sharper scan with a few dust spots rather than areas blurred out. If you really want us to use Digital Ice, just let us know via a call, email or on the Special Instructions area of the order form.

We will certainly try to! We look at each individual slide after scanning and will make enhancements and adjustments in Adobe Photoshop to get as sharp an image as possible.

Yes we can. Just make sure your slides are divided up and are clearly marked with the folder name required.  

Slide scanning is a relatively slow process. Our completion times will depend upon the number of slides and the number of orders we have at the time. We will always give customers an estimated completion time once an order is received. Normally, for example, less than 500 slides would be completed within 2 weeks or less.

So, DPI stands for ‘dots per inch’ – the number of little printed dots contained in an inch of your printed document. The larger the DPI, the larger the number of dots and therefore the clearer the print.

Usually, the higher the DPI, the higher quality the print....if that is what you are going to do. At PicSave, we have assumed customers are wanting to digitise for the the future. We have also assumed that customers may want to print some of their scans in the future. We have therefore set as a standard an excellent dpi level for all formats that will deliver quality print enlargements if needed.

We are one of the lowest cost slide scanning services. However, just because we are low cost, doesn't mean we hold back on quality! Our slide scanning service starts at just 25p per slide or frame.

We will send you our address to you immediately you have placed an order for scanning. We don't put our address on the website only because we prefer to know when a customer is sending their slides to us and when we should expect them. Therefore we ask for either a phone call, email, or order on line to let us know your order is coming. We let you know the moment your photos have arrived.

Yes! We use compressed air and we use Kinetronics anti-static brushes as standard for all slides and negatives. We do not use any fluids or cleaners that might damage your slides. However, should your slides have any mould or dirt and you want us to try and remove, we will do so for a small additional cost determined by the size of the issue. We use Pec Pads for completing this task.​​​​