Terms & Conditions

Terms & conditions of our scanning service

By sending your photos, albums or digital images, you agree that you are bound to and will comply with the terms and conditions below.

PicSave reserves the right to change or revise their terms and conditions at any time and without prior notice or consent of its customers. Any changes to the terms and conditions will be effective immediately.

Please note, these terms and conditions do not affect the customers’ statutory rights.

Payment & Pricing

Payment for services, namely, scanning of individual photos, scanning of photos within an album, scanning of slides and negatives or digital image restoration and repair is requested upon completion. An invoice will be sent electronically to customers requesting payment. Once payment has been received by bank transfer or PayPal, orders will be sent with the originals to customers.

If delivering your own order to PicSave, upon completion of your order, payment will be required as follows:

By Bank transfer before pickup, or cash.


Customers are responsible for making their own arrangements for posting their orders and the associated costs incurred. Return postage and packaging for a customer order will be added to the the order completion invoice. All orders will be shipped back to customers using either Royal Mail signed for service or a courier delivery service such as UPS, Parcel Force, or similar. Return delivery will be the decision of the customer.

PicSave cannot be held liable or responsible for any loss or damage to any photographs, slides, negatives, images or albums in transit between the customer and our premises. Unfortunately, no monetary value can be placed upon photographs, for insurance purposes, therefore, no claims for compensation resulting in loss, damage or theft will be considered.


Cancellation of any order may be made by email to [email protected] or by telephone. If a customer order has commenced, then the customer will be liable for part or all of the costs incurred including return postage.

Turnaround Time

We aim to complete most average size orders within 10 working days. Timescales will depend upon size and complexity of an order. If required, we are happy to provide an estimated completion date upon request.

Photographic Content

By using PicSave services, customers recognise and agree to full ownership and responsibility for the content of their photographs. The photographs remain your property at all times; as do the copyright and ownership of the images themselves. You, the customer, are solely responsible for making sure that all photographs and images do not infringe any civil or criminal law. This agreement relieves PicSave of any copyright infringement and the customer agreement to the statements in this document acknowledge and indemnify PicSave against any legal costs incurred or damages assigned. It is the customers sole responsibility to ensure they risk no copyright infringement.

PicSave will not process any offensive or inappropriate content.

All photos, slides and negatives and scanned images remain the property of the customer


PicSave shall not be liable to any damage or malfunction of the original source material, which occurred prior to submission to PicSave.
PicSave cannot accept responsibility for any items that do not arrive at the PicSave office.

All businesses run the risk of fire and theft or malicious damage and loss of original material. We take every opportunity to protect your original items from these threats and as such, we cannot be held responsible for any damage, loss or destruction of your property whilst on PicSaves premises. Placing an order with PicSave means that you accept these terms.


In the very unlikely event of a customer complaint, all communications should be sent directly to [email protected] PicSave will seek to correct the problem. Any consideration to be made by PicSave in the form of a refund or costs incurred shall be strictly bound by the maximum value associated with the costs incurred by the customer, with no recourse for any additional level of compensation.


Customers agree to indemnify PicSave against any charges due to unforeseen copyright infringement of material supplied to PicSave.


By using PicSave services, customers confirm that they own the copyright or have the permission of the copyright holder to have the photos scanned or duplicated. In the unlikely event of damage or loss whilst the property is in the possession of PicSave, there will be no liability accepted by PicSave. PicSave will not be held liable for any damage that might arise from our scanning process. PicSave will not be held liable for any loss or any damage associated or sustained whilst in transit to or from the customer.